Our Solutions — Telecom Service Assurance
DANU has deep expertise in the domain of Telecom Service Assurance having designed and deployed solutions across multiple requirements.
We offer software solutions for Event & Alarm Delivery (EventBroker) and Network Assurance Testing (NEAT & LTS) and we supply and intregrate several IT Service Management products through our BMC partnership. We also provide a range of technology services to operators and network vendors within OSS/BSS domain.
What does Service Assurance mean today?
In a telecom context, Service Assurance encompasses the processes and disciplines to ensure that customers receive the services they expect, with the quality they expect when they need them. This is becoming more complex as the range of services evolve and the operator’s responsibility for service delivery changes.
EventBroker – Event & Alarm Delivery Software
DANU’s EventBroker is a carrier-grade event and alarm delivery solution that enables cost-effective integration of network elements with the incumbent Network Alarm Management Systems and Inventory systems. Alarm and Event Correlation, Alarm enrichment and Root Cause determination can occur before hitting the network management system such as HP OV TeMIP – thus reducing the load on that system while simultaneously delivering richer alarms to it.
Network Assurance Test & Measurement
DANU’s Test and Measurement solutions for Network Assurance have been installed in telecom operators across the globe, including Telefonica, Telstra, TeliaSonera, Eircom, Portugal Telecom, TDC Denmark, MGTS Russia, Hong Kong Telecom and ETB Columbia.
Business Intelligence for Service Assurance
Service Assurance also encompasses the identification of non-critical problems, adverse trends, predicted congestion, resource planning and optimisation.
To this end, DANU provides Business Intelligence services through Analytics and Reporting expertise based on mainstream dashboarding and reporting solutions. We have particular expertise on BMC ITSM and SAP Business Objects.