Our Solutions — Business Service Management
The most effective IT operations are fully aligned with the business needs of the organization that they service
Business Service Management (BSM) is an ITIL®-aligned platform for IT organizations to manage the services they provide across the full business lifecycle – from service definition through automating service requests, configuring and deploying services automatically, operating, monitoring and providing proactive support when issues arise.
Effective BSM optimizes IT costs, assures service quality, demonstrates accountability, controls risk and drives business profit.
DANU is a BMC Software Premier Partner in Ireland. We know what it takes to integrate & align software with the business process of a complex organization. At DANU we apply our 10 year proven reputation in local systems integration, support and technology consulting to ensuring that BMC’s world-class software solutions are delivered to the highest of standards.
BSM - Context
BMC Software Solutions are available for both large enterprises and small / midsized businesses and many are available as either ‘On-Premise’ systems or Software as a Service (Saas)
IT Service Management (ITSM)
Request + Support
IT support and service level quality are central to the competitiveness of today’s organizations. Companies that adopt an integrated approach to IT service management are leading the way in creating maximum business value from their infrastructure investments, especially against a backdrop of reduced IT budgets and strained resources.
Service Automation
Provision & Configure
The BMC BladeLogic industry-leading suite of solutions provide a level of automation that is essential to the efficient provisioning, configuration and control of resources across corporate networks, datacenters and cloud computing environments. Repetitive manual tasks and associated errors are eliminated, policies are enforced and consistency and quality are facilitated.
Service Assurance
Monitor & Operate
BMC Service Assurance solutions allow IT operations to move from a reactionary state to a proactive mode by predicting, identifying and resolving problems before your end users experience them. The result is that overall application performance and availability is improved and service level commitments are met or exceeded.
IT Business Management
Plan & Govern
The BMC IT Business Management Suite provides CIO’s and IT Managers with an integrated system to control the business of running an IT operation. This management system bridges information silos across the activities and functions of IT, giving a deep level of visibility and control back to the management team.
ITIL® Consulting & BMC Software Services
The IT Infrastructure Library (ITIL) provides best practice guidance in the form of operations processes to effectively manage the IT services required by the business. ITIL V3 is recognized as the primary industry standard for service management. The best practices outlined in ITIL facilitate an efficient, collaborative environment that enables the IT organization to cope with both high growth scenarios and the impact of economic downturns.
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